Case Study #3

KRG Hospitality Inc.

“We’re Bleeding Money And Need Your Help”

The Overview

KRG Hospitality partnered with a struggling neighborhood bar facing operational instability and significant financial losses. Through our tailored 12-month assessment and coaching program, we revitalized their business by addressing strategy, brand, programming, people, systems, technology, marketing, mindset, and more.

The Challenges

The bar faced less than 5% profits, they operated 3-4 months of the year at a loss, they had frequent police visits due to drugs and fights, outdated F&B offerings, high rent at 18% of revenue, poor staff retention, lack of training, and ineffective leadership.

The Solutions

Operational Revamp

Complete washroom redesign, enhanced security measures, SOP implementation.

People Development

Leadership coaching, culture-building, a comprehensive onboard/training program.

Food + Bev + Marketing

Fresh-driven menu and revamped beverage program, paired with engaging campaigns.

The Results

Financial Success

Profits surged from less than 5% to over 16% within eight months due to new systems, cost control, and technology.

Cultural Shift

A highly engaged, well-trained team with minimal staff turnover resulting in an increase in sales, positive reviews, and a shift to a growth-based mindset.

Operational Stability

No police visits or on-premise fights or drug use leading to a safer staff and guest environment (+ positive reputation).

The Metrics

By implementing a focused 12-month revitalization plan, KRG Hospitality transformed the bar into a winning destination. Sales increased, operational costs stabilized, and community perception improved, ensuring sustainable profitability.

6.5% Rent

Down From 18%

16%+ Profits

Up From Less Than 5%

75%

In Staff Turnover

Latest Updates

Building on the success of our assessment and strategy, the bar owners were able to take a vacation. They continue to experience month-over-month revenue growth, strong community support, and industry recognition for operational excellence.