by krghospitality

Become an Industry Success Story And Build a Hospitality Business That Truly Lasts!

From strategy to execution — your roadmap to profit starts here with KRG Hospitality.

Frequently Asked Questions

At KRG Hospitality, we understand that navigating the path to launching, stabilizing, or scaling a hospitality business is filled with questions. Whether you’re a first-time owner or an experienced operator, we’re here to provide the answers and strategic clarity you need to succeed.

Below, we’ve compiled answers to some of the most common questions we receive from clients around the world. From feasibility studies and business plans to coaching and consulting, these insights will help you better understand how our tailored services can drive your project forward. Have more questions? Let’s connect and explore how we can help bring your vision to life!

Frequently Asked Questions

What experience does KRG Hospitality have?

Since 2009, KRG has led 300+ hospitality projects globally, delivering 35,100+ hours of consulting and coaching and supporting clients in securing $641M USD in start-up funding. 98.2% of our clients operate beyond five years, 94.3% open on budget, 96.1% open on time, and our clients average 18–24% profit margins. Across our last 25 projects, clients rated KRG 9.2/10 for clarity, 9.8/10 for professionalism, and 9.5/10 for results. Schedule a call with a member of our leadership team to learn what it’s like to work with KRG.

Should I work with a coach or a consultant?

The quick answer: Both. Consulting provides the strategic framework. Coaching ensures execution, accountability, and follow-through. Our hybrid approach combines both so you don’t just get a playbook, you get the guidance required to open, stabilize, or scale successfully.

Who would I be working with at KRG?

As a boutique agency, you’ll work directly with our principal and/or senior coach and consultant. Each member of our team brings 20+ years of real-world hospitality strategy and leadership experience across bars, restaurants, and hotels. You can learn more about us on our About Page and through our resources and three podcasts.

How long are your programs and how much do they cost?

Our engagements vary by project size and involvement level. The KRG Strategic Roadmap is $2,897 USD and takes 5 days. From there, programs range from monthly coaching (Ignite, Icon) to full strategic planning (Method) and end-to-end execution (Legacy). The best way to determine fit and investment is through a 30-minute consultation.

What happens after the KRG Strategic Roadmap?

There’s no obligation to continue. You can take your roadmap and move forward independently. If you choose to continue with KRG, your Roadmap investment is credited toward your next phase. We’ll review options during a calm, no-pressure debrief call when the roadmap is complete.

What if the Roadmap doesn’t work for me?

If we can’t identify a realistic path to a profitable hospitality concept during the Roadmap, we’ll refund your investment. This has only happened once in over 15 years. The real question isn’t whether it works, but whether you’re ready to do the work.

Can I hire KRG for a few hours of advice?

Yes. We offer 1-Hour Impact Calls for $399 USD and retainer packages of 10-20-40 hours for flexible support. If you’re unsure what’s right, reach out—we’ll help you find the best option, even if that’s simply pointing you to our free resources, content, and insights.

At what stage do clients typically reach out to KRG?

Clients usually contact us at key inflection points: start-up idea, validation, and business planning; stabilization and margin improvement; scaling and expansion, or exit planning and acquisitions. Each stage requires a different level of strategy and support, which our programs are designed to address.

What types of clients are a good fit for KRG Hospitality?

We work best with independent operators and emerging groups with 1–15 locations who are coachable, action-oriented, and committed to people, processes, and profit. Our bar, restaurant, and hotel clients typically invest $1M–$25M in start-up costs and generate (or plan to generate) $1.5M–$40M+ in annual revenue.

Does KRG provide on-site support?

Yes. For clients who need in-person support, we offer the following options: A market familiarity tour with KRG Method, a two-day on-site check-in each month with KRG Icon, two-day on-site assessments with KRG Impact, and high-level on-site engagements with KRG Legacy through our project management solutions. This is exclusively available in North America. Contact us for logistics and availability.

Do you work with international clients?

Yes. While our Legacy and Assessment engagements are exclusively North America-based, our Roadmap, Ignite, Method, and Icon programs are available globally to English-speaking clients. We regularly work across Canada, the U.S., Mexico, the Caribbean, the UK, Europe, and Australia.

I’m in a small market. Can you still help me?

Absolutely. KRG started in a small market and has worked everywhere from towns of 600 people to dense urban centres like Manhattan. Strategy, clarity, and execution matter more than market size.

Does KRG help secure funding?

Not directly. What we do is provide the strategic studies, plans, and playbooks lenders require to say yes. Our work has helped clients secure over $600M USD through banks, investors, and programs such as the SBA.

What is mindset coaching, and why does it matter in hospitality?

Mindset coaching supports the person behind the business. Led by Jennifer Radkey, this work helps entrepreneurs build confidence, clarity, and resilience in an industry known for pressure and burnout. Clients gain stronger decision-making, healthier boundaries, and renewed focus without losing ambition. Mindset coaching can be secured in 1-hour sessions or 10-hour packages, and is also included within our Legacy and Icon programs.

Do you use AI - and if so, how do you use it?

Yes. KRG uses AI intentionally and responsibly as a strategic support tool, not a replacement for our critical thinking or expertise. We use AI to enhance research, summarize data, maintain tone consistency, and improve efficiency across reports and deliverables. Every output is guided, reviewed, and refined by our consultants. We never rely on first-pass AI responses, we never outsource judgment, and we never compromise confidentiality. Strategy, decisions, and recommendations remain 100% human-led with KRG Hospitality.

What makes KRG Hospitality different?

We don’t sell hype, shortcuts, or generic advice. We bring strategic clarity, structure, and disciplined execution to an industry known for its many challenges. Our work is grounded in real experience, strategic sequencing, and measurable outcomes through both coaching and consulting; not trends or theory.

Choose Your KRG Experience

KRG Hospitality. Boutique Hotels. Resorts. Properties. Consultant. Feasibility Study. Business Plan

Boutique + Economy + Extended Stays + Midscale + Upscale + Luxury

Build Your Hotel
KRG Hospitality. Bar Consultant. Nightclub. Lounge. Mixology. Cocktails.

Dive Bars + Cocktail Bars + Nightclubs + Lounges + Entertainment

Build Your Bar
KRG Hospitality. Restaurant Business Plan. Feasibility Study. Concept. Branding. Consultant. Start-Up.

Coffee Shop + Cafe + QSR + Casual + Bar & Grill + Fine Dining

Build Your Restaurant

Ready to Start or Want to Learn More?

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