Case Study #1
KRG Hospitality Inc.
“Help Me Develop The Touchstone of Hospitality”
The Overview
In 2021, KRG Hospitality was onboarded by an independent operator, to lead the development of all pre-opening strategic playbooks for a new 5,200 square foot upscale / fine dining restaurant in the State of Florida.
The Challenges
To secure investor funding for a new and unproven concept, to ensure the project stayed within budget, and to manage communications & expectations among various stakeholders including investors, designers, and the leadership team.
The Solutions
Pre-Open Strategy
Development of 8 strategic playbooks that set the foundations for long-term success.
Impact + Mindset Coaching
Start-up, operational, and mindset coaching both pre-open and post-opening.
System Development
Setup of operational systems, checklists, and manuals for day-to-day operations.
The Results
On-Time and On-Budget
Opened on schedule and within 3% of the original budget, demonstrating the
effectiveness of playbooks and project coordination.
Minimal Confusion and Setbacks
Clarity in project communication and 1-on-1 coaching through requirements provided a clear path to success.
Consistency in Service
The manuals, checklists, and onboarding program created a sustainable and
managable service promise that has still, not been broken.
The Metrics
Presented to investors, these detailed plans secured the necessary funding, ensuring the project launched on time and within 3% of the original budget. The restaurant has since thrived and recently earned recognition through the Michelin Guide.
28.9%
COGs in Year 1
4.6 / 5
Guest Rating
17.8%
Profit Margins
Latest Updates
The lake-side brand continues to achieve long-term sustainability and operational success, with ongoing strategic clarity to continue its growth trajectory. They are still achieving above average benchmarks.
Choose Your Experience
Cocktail Bar + Sports Bar + Neighborhood Bar + Dive Bar + Nightclub + Lounge + Entertainment
