Hotel

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Meeting Expectations Through Hotel Design

Meeting Expectations Through Hotel Design

by David Klemt

Lit neon hotel sign with blue and purple background

During Hospitality Design Expo 2021, the show’s version of a live “Ask Me Anything” addressed meeting and exceeding new guest expectations.

On the design side, firms must meet the needs and visions of clients and brands. In turn, design clients are attempting to best meet their guests’ expectations in the short and long term.

Additionally, agencies are designing for the pandemic-driven new normal. The way guests use hotels and resorts has changed. Hotel and resort operators must adapt, and so must the designers with whom they work.

Gonzalo Bustamante, Executive Vice President, Design and Development, MGM Resorts International

Quick to point out that he comes from the design world rather than the hotel world, Bustamante is proud of how fast MGM embraced the pivot.

The company adapted to meet the needs of guests while also doing what’s necessary for the bottom line.

Bustamante feels we’re all living and working “in the new version of reality.” Therefore, moving forward, MGM properties will feature design based on the new normal.

When collaborating with designers, Bustamante looks for storytellers who can listen and stay on budget.

Kristen Conry, Senior Vice President, Global Design, US & Canada, Marriott International

What was once a guest desire, says Conry, is now an expectation.

For instance, guests expect hotels and resorts to build and operate sustainably; offer health and wellness features; and provide access to outdoor spaces.

Conry is curious about two specific elements of hotel and resort design.

One, she has an interest in how all-inclusive stays and properties will perform and progress.

Two, Conry wonders if hotel groups shrinking their carbon footprints will encourage guests to make more repeat visits. If a guest is motivated to support a particular brand because of their commitment to “green” operations, the hope is that they won’t cut back on hotel stays to shrink their own footprint.

Conry is encouraged by the increase in conversations designers and their clients are having about utilizing indoor-outdoor and outdoor spaces.

Gary Dollens, Global Head, Design / Product and Brand Development, Hyatt

Leisure travelers are returning to hotels, meaning they’re more important now to the bottom line, per Dollens.

However, there are two other developments that seem to have really caught Dollens’ attention.

One is hotel and resort properties operating with smaller teams. The second is that margins are “better than they’ve ever been.”

If groups can operate with smaller teams without impacting the guest experience negatively, why would they return to working with larger teams? Operators, encouraged by improved margins, are now used to new changes and are unlikely to go back to pre-pandemic operations.

For example, Dollens stated that Hyatt’s current RevPAR (revenue per available room) is up 19 percent compared to 2019. The company also acquired all-inclusive luxury brand Apple Leisure Group for $2.7 billion this year.

Helen Jorgensen, Vice President, Design and Procurement, Host Hotels & Resorts

Jorgensen and Host, like so many companies, adapted to working remotely.

Of course, teams used to gather to discuss design projects. Now, they gather digitally to review virtual room models.

However, it seems she’s eager to return to working in person. After all, while we’ve definitely made leaps and bounds in terms of technology, nothing beats experiencing a hotel room physically. There’s no better way—at the moment—to gauge the guest experience than actually touching and seeing everything in person.

Host and Jorgensen, like MGM and Bustamante, have been moving quickly. She expects Host to complete 16 major property renovations by 2023.

Part of those renovations has to do with room size and amenities. For instance, Jorgensen says suites will account for 19 percent of property rooms. That’s more than double current Host inventory, which is eight percent.

In terms of other design trends, Jorgensen expects sustainability to become more important to more guests. Certainly, that’s related to another trend Jorgensen identifies as crucial moving forward: wellness.

Larry Traxler, Senior Vice President, Global Design, Hilton

All-inclusive experiences are the future for hotels and resorts, per Traxler. Given the increased stress guests are experiencing on a daily basis due in large part to the pandemic, this makes sense.

Guests want to show up and know that everything is handled—eliminating friction is a luxury.

Speaking of which, luxury and lifestyle categories are performing very well for Hilton. However, extended stay is the current category leader for the brand.

When it comes to design challenges, Traxler and Hilton are focusing on a few crucial elements: F&B, outdoor experiences, and air quality.

During this session, Traxler said that F&B must evolve. Destination restaurants on property are performing well for Hilton.

That speaks to another crucial element Traxler mentioned: avoiding cookie-cutter design and experiences. Guests want unique experiences, and that extends to all markets. In fact, many guests want access to more outdoor areas, from balconies and pool areas to lawns and restaurants.

And while it may seem counterintuitive, Traxler says that hotels and resorts can improve property air quality without a “massive outlay” of money. In fact, Traxler says there’s no better time than now to build hotels, with Hilton projecting five-percent growth but achieving seven percent.

Summary

When it comes to hotels, resorts, and design, there are a few key factors operators should focus on now and for the future:

  • Luxury, extended stay, and all-inclusive categories are performing well.
  • The leisure traveler is returning.
  • Food & Beverage offerings must evolve.
  • The use of outdoor spaces is now integral to design.
  • Sustainability, health, and wellness are important to a growing percentage of guests. This includes air quality.
  • Smaller teams may shift from trend to standard operating procedure.
  • The time to build is now.

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Canadian On-premise Sales Stabilizing

Canadian On-premise Sales Stabilizing

by David Klemt

Canadian flag in downtown Toronto, Ontario, Canada

A report from Restaurants Canada and Nielsen CGA shows that on-premise sales are steadying and, in some provinces, growing.

In fact, with the exception of Alberta being slightly down, Canada’s nationwide sales velocity looks promising in comparison to 2019.

Overall, Canada’s on-premise velocity is on the rise. Let’s take a look at how the three main provinces KRG Hospitality services are performing.

Alberta

To say that Alberta is down is a tad misleading. The province’s performance is nearly on par with 2019.

In comparison to 2019, Alberta is just -1 percent below in velocity levels.

Now, in comparison to 2020, the province is +46 percent. However, 2019 is a far more accurate gauge of performance.

While being down one percent is on the surface negative, growth in Calgary and Edmonton is highly encouraging.

In the week to August 21, Calgary’s velocity rose +4 percent, while Edmonton grew +10 percent. Those two cities are responsible for overall growth in velocity in Alberta of +4 percent.

Should the upward trend continue, Alberta will match and surpass 2019 quickly.

British Columbia

Of the three key provinces in which KRG Hospitality operates, BC is the second-best performing in comparison to 2019. Against 2020, BC is the third top performer.

Per Restaurants Canada and CGA, BC velocity is up +12 percent in comparison with 2019’s sales. The province is up +33 percent when compared to 2020.

In Vancouver, velocity is flat rather than experiencing negative growth. Any negative trends, according to the Restaurants Canada and CGA report, is coming from Victoria. That city is down -6 percent.

Ontario

Of our key Canadian markets, Ontario is performing the best overall.

Compare velocity to 2020 and the province is up +48 percent. In comparison to 2019, Ontario’s velocity is up +13 percent.

One can attribute current growth to Toronto. The Ontario city’s performance in the week to August 21 is +4 percent.

Canada

According to the report, sales velocity in Canada is up +2 percent overall.

Compare the country’s overall performance against 2020 and 2019, and Canada is trending upward. The nation’s on-premise velocity is up +41 percent in comparison to 2020 and +11 percent against 2019.

Clearly, the expectation is for the country’s on-premise performance to experience further growth as consumers return to in-person dining and restrictions loosen.

However, it’s important for operators to not simply return to pre-pandemic operations. Consumer behaviors have changed and many pandemic-driven habits—delivery, for example—are now permanent.

Further, now’s the time for those considering proceeding with plans to open restaurants, bars and hotels to move forward. In fact, Travis Tober, the guest from our milestone 50th episode of Bar Hacks, believes there’s no better time than now to open a hospitality venue.

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SevenRooms Announces New Partnership

SevenRooms Announces Huge New Partnership

by David Klemt

Handshake emoji neon sign signifying partnership

SevenRooms announces today a major partnership that will change the game for operators in the UK, Australia, and across Europe.

The online reservation platform is entering a multi-year partnership with TheFork.

Fortunately, the hospitality industry, once slow to embrace new technology, is now adopting tech at a rapid pace.

This collaboration between SevenRooms and TheFork represents both a giant leap in tech innovation and support for our industry.

SevenRooms

By now, there should be no question that SevenRooms is among the most powerful tools an operator can wield.

On the surface, SevenRooms is “just” a reservation platform. In reality, the platform offers a full suite of guest engagement and retention tools; automated marketing tools; front- and back-of-house management; direct and third-party delivery management; and much more.

Additionally, the company has long been supportive of the hospitality industry. The founders didn’t just assume their reservation and engagement solutions were effective.

Rather, they spent time in the trenches. They took reservations, checked coats, and hung out with hospitality teams when their shifts were over.

During the pandemic, the platform studied the impact of third-party delivery on operators. To that end, they developed a launched a direct delivery module to help operators protect their bottom lines.

TheFork

Operating in more than 20 countries, TheFork is a TripAdvisor company.

Per TheFork, the company boasts more than 80,000 partner restaurants across the globe. Additionally, TheFork’s app has 28 million downloads and counting, and their site features over 22 million restaurant reviews.

In other words, TheFork enjoys a unique position in terms of connecting guests with restaurants.

The platform features a loyalty program; exclusive deals for guests who make reservations via TheFork; an “insider” feature that connects with guests with trendy and gourmet restaurants and entices them with a special offer; and more.

The Partnership

When one reviews how both platforms work, this partnership is a no-brainer. Going deeper, it appears the companies share similar values and commitment to the industry.

For example, SevenRooms subsidized more than $10 million in licensing fees to help operators during the pandemic. TheFork dedicated nearly $30 million to the industry within the 22 countries in which they operate.

This partnership is culminating in a two-way integration. Customers of SevenRooms will gain access to millions of diners who use TheFork to make reservations. In turn, TheFork now has access to SevenRooms’ marketing and venue management tools.

The result? Operators will be able to more easily and consistently fill their seats and attract new guests. The powerful tools that are at the disposal of SevenRooms customers will help to engage and retain those new guests, converting them to loyal regulars.

Hospitality seems to be steadily entering its Collaboration Era. Operators and platforms are seeking beneficial partnerships, all the while embracing more and more tech that enhances the guest experience and boosts the bottom line.

It will be exciting to see where we go from here.

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8 Bourbon Cocktails You Need to Know

8 Bourbon Cocktails You Need to Know

David Klemt

Cocktail and smoke on top stack of books

This is the culmination of all our Bourbon Heritage Month coverage, our final word on the subject: the bourbon cocktails you must know.

Yes, there are those out there who bristle at the thought of enjoying their favorite spirit being adulterated.

Combining bourbon with mixers, modifiers, even ice?! “Blasphemy,” they hiss.

Personally, we believe in enjoying spirits however you want. That’s doubly true for paying guests.

So, this is for those who appreciate their bourbon with ingredients beyond a drop of the world’s most pure water or an impossibly clear ice cube.

Here are the bourbon cocktails you and your bar team need to know.

Old Fashioned

At this point, the Old Fashioned is ubiquitous to the point that it’s doubtful there’s even a neophyte bartender who can’t make at least a mediocre one. However, this drink doesn’t carry its “classic” designation for no reason. In fact, the simpler the drink, the more legendarily classic, the more crucial it is that your bar team can absolutely nail it.

Add a half-teaspoon of sugar, three dashes of Angostura Bitters, and one teaspoon of water to a rocks glass. Stir until the sugar is dissolved. Add a large ice cube or ice sphere, or a fill the glass with big ice cubes, and add two ounces of bourbon. Stir, express an orange peel around the rim of the glass, and drop it into the drink.

Bourbon Smash

Here’s an interesting bit of trivia: All Smash cocktails are Juleps but not all Juleps are Smashes, according to Imbibe Magazine. While difficult to define, Imbibe says crucial characteristics of a Smash are ice, fruit that’s in season, and a spirit base.

Prepare a rocks glass by chilling it with ice. Grab a cocktail shaker and toss in three lemon wedges. Muddle those, then add two ounces of bourbon, three-quarters of an ounce of simple syrup, three or four fresh mint leaves, and ice. Dump the ice from the rocks glass and add a large ice cube or sphere, or big ice cubes. Shake the shaker hard until chilled, double strain into the prepped rocks glass, and garnish with a mint sprig, a popular ingredient and garnish for Smashes.

Hey, speaking of that Mint Julep trivia we mentioned…

Mint Julep

The Mint Julep is the traditional drink of the Kentucky Derby, of course. In fact, it’s said that more than 10,000 bottles of Old Forester Mint Julep are poured during Kentucky Derby weekend. While those ready-to-serve bottles are convenient, we’re going to focus on a traditional cocktail build.

Now, you can build this drink in a rocks glass. But who wants to drink this in anything but a frosty, ice-cold Julep cup? So, you’re going to start by muddling three fresh mint leaves inside the Julep cup. Then, pack the cup with crushed ice. Add two ounces of bourbon, a half-ounce of simple syrup, and stir gently. Add more crushed ice and round it off above the rim. Dust with powdered sugar and garnish with a fresh mint leaf or two.

Kentucky Mule

While we’re building cocktails that call for specialty drinkware… After the Moscow Mule exploded in popularity across North America, variants began popping up all over the place. Agave-focused bars made tequila- and mezcal-based Mules. And, of course, whiskey-centric programs latched onto their own versions of the Mule.

Enter: The Kentucky Mule. The star of this cocktail is, obviously, bourbon. Pour two ounces of bourbon into a Moscow Mule mug or highball glass—honestly, this is a toss-up given the recent surge in popularity of highballs—along with a half-ounce of fresh-squeezed lime juice. Fill the mug or glass with ice, top with ginger beer, and garnish with a mint sprig.

Bourbon Sour

In the interest of transparency, this can also be called the Whiskey Sour. I just want to make it clear that this particular recipe calls for bourbon.

With that out of the way, add two ounces of bourbon, three-quarters of an ounce of fresh-squeezed lemon juice, and a half-ounce of simple syrup to a shaker. If egg white will be used to build your Bourbon Sour, add a half-ounce to the shaker. For the egg-white version, dry shake for 30 seconds, add ice, and shake again until chilled. Skip the dry shake if no egg whites are used—just add ice and shake until well chilled. Strain into a coupe and garnish with three to four drops of Angostura bitters.

Boulevardier

Some people malign the Boulevardier is just a Negroni that swaps out the gin for bourbon (or other types of whiskey). I personally disagree with that derisive assessment as bourbon imparts entirely different characteristics.

Regardless of where you stand, part of the magic of the Negroni is that it calls for equal parts—it’s a 1:1:1 cocktail. So, I encourage you to try making your Boulevardier the same way. (Note: Some people add a quarter-ounce more of bourbon to stand up to the Campari.) Prepare a rocks glass with ice and set aside. To a mixing glass, add ice and equal parts bourbon, Campari, and sweet vermouth. Again, toss the ice inside that’s inside the prepared rocks glass and add fresh ice. Stir the liquid in the mixing glass until well chilled, strain into the prepared rocks glass, and garnish with an orange peel or twist.

Billionaire

If you’ve been to Employees Only, you’ve likely tried the Billionaire or at least know about it. Per Liquor.com, the Billionaire is a “sophisticated” riff on the Millionaire cocktail. The EO variant eschews the Millionaire’s Grand Marnier, absinthe, egg white, and freshly grated nutmeg garnish.

Instead, the Billionaire is a simpler build that calls for a specific bourbon and absinthe bitters. First, prepare a stemmed cocktail glass with ice to chill it (or task bar team members with placing them in in the freezer or refrigerator as part of their duties) and set aside. Add two ounces of Baker’s Single Barrel bourbon (107 proof), an ounce of fresh-squeezed lemon juice, a half-ounce of grenadine, a half-ounce of simple syrup, a quarter-ounce of absinthe bitters, and ice to a cocktail shaker. Shake hard until well chilled and strain into the chilled cocktail glass. Float a lemon on wheel on top to garnish.

(Updated) Amaretto Sour

This recipe is Jeffrey Morgenthaler’s modern take on the classic Amaretto Sour. To make it, you’ll need to have at least one cask-strength bourbon in your inventory. Unlike the other cocktails on this list, bourbon isn’t the star of the show. That honor goes to amaretto liqueur, but the bourbon is one hell of a supporting actor.

Prepare a rocks glass by chilling it with ice. Start by adding one-and-a-half ounces of amaretto, three-quarters of an ounce of cask-strength bourbon (remember, cask strength!), an ounce of fresh-squeezed lemon juice, one teaspoon of rich simple syrup, and a half-ounce of egg white to a shaker. Dry shake for 15 seconds, then add ice to the shaker and shake again. Dump the ice from the prepared rocks glass, add fresh ice (large cube or sphere, big ice cubes, etc.), strain the liquid, and garnish with a lemon twist and two brandied cherries on a skewer.

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7 Great Books About Bourbon

7 Great Books About Bourbon

by David Klemt

Shot of bourbon on wood background

Our onslaught of Bourbon Heritage Month content continues with a roundup of great reads that tell the story of bourbon.

Sure, it’s awesome to enjoy a bourbon with friends. But what about pouring a dram of your favorite bourbon while reading about bourbon?

Come on—you know that sounds fantastic.

So, grab one or more of these books, pair them with a beautiful bourbon, and expand your whiskey knowledge.

Buffalo, Barrels, & Bourbon

This brand-new bourbon book releases today on Amazon. In Buffalo, Barrels, & Bourbon, author F. Paul Pacult tells the story of the Buffalo Trace Distillery. The history of the most-awarded distillery in the world includes the American Revolutionary War, Prohibition, the Great Depression, and it’s still going strong.

The Bourbon Bible

Author Eric Zandona writes for Distiller Magazine and is the director of spirits information at American Distilling Institute. Zandona dives deep into bourbon in The Bourbon Bible, sharing notes on 100 of the world’s best expressions along with 20 classic bourbon cocktail recipes.

Kentucky Bourbon Country

We all know that while a luxury, traveling is the best way to understand our world. Wine lovers have an array of bucket-list destinations, such as Piedmont, Tuscany, Bordeaux, and the Napa Valley. Scotch devotees have Scotland. And bourbon fans have Kentucky. Author Susan Reigler reveals everything bourbon lovers need to know about traveling to Kentucky to learn about their favorite spirit. All that will be left after reading the third edition of Kentucky Bourbon Country is planning your own trip and booking your flights.

Pappyland

It’s hard to come up with any bourbon label more well known, sought after, argued about, and in some cases reviled, than Pappy Van Winkle. Wright Thompson tells the story not only of the (in)famous label and multi-thousand-dollar bottles but also of the family behind it all. Love it or hate it, you need to read Pappyland for the full story.

Bourbon Empire

Reid Mitenbuler tells the real story of the business of bourbon in Bourbon Empire. And let me tell you, it’s no boring essay on the ins and outs of supply and demand, P&L statements, distribution, and on- and off-premise consumerism. Rather, Mitenbuler reveals a history rife with underhanded political dealings, organized crime, “questionable” business practices, bootlegging, and much more intrigue.

Bourbon: The Rise, Fall, and Rebirth of an American Whiskey

Even people with only a passing familiarity with bourbon probably know the name Fred Minnick. The award-winning author sets out to learn just who should be given the credit for creating bourbon in Bourbon: The Rise, Fall, and Rebirth of an American Whiskey, winner of the 2017 Spirited Award for Best New Spirits Book.

Bourbon Curious

Fred Minnick returns with Bourbon Curious to convert his Kentucky Derby Museum classes into book form. Interestingly, this tasting guide is segmented into what Minnick identifies as the four main bourbon flavor profiles: grain, nutmeg, caramel, and cinnamon. Want to know how those profiles dominate bourbon? Get the book.

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9 Bottles for Bourbon Heritage Month

9 Bottles for Bourbon Heritage Month

by David Klemt

Bottle of Woodford Reserve Distiller's Select Kentucky Straight Bourbon on top of a map

One of the best elements of Bourbon Heritage Month is, undoubtedly, the opportunity to find and taste new expressions.

Given our love for finding new bottles, we’re sharing nine bottles to try this month.

Like our June 14 National Bourbon Day roundup, our suggestions for September run the pricing gamut. You’ll find a bottle under $20 and one with a $150 price tag.

The bottles below will also help your complete nine days of the 30 Days of Bourbon challenge. Who doesn’t love win-win situations?

$50 and Under

Evan Williams Bottled-in-Bond, $15

You don’t have to empty your wallet to enjoy a bonded bourbon. Also, doing so connects you with decades upon decades of bourbon distilling history and heritage. Evan Williams Bottled-in-Bond won’t break the bank and doesn’t skimp on quality, flavor or body.

Jim Beam Old Tub, $23

Speaking of bonded bourbons that won’t drain bank accounts, Jim Beam Old Tub is a limited edition, 100-proof expression that barely cracks $20 per 740ml bottle. This direct competitor to the bourbon above is neither carbon- nor chill-filtered. In fact, the distillery says the only filtering this liquid receives is of bits of wood from the barrels.

$51 to $99

Basil Hayden Toast, $50

Not only does Basil Hayden Toast receive its toasty profile from a second barreling, this bourbon features a new mash bill that includes brown rice. This is a smooth, subtle, 80-proof bourbon that practically begs you to relax and reflect to fully appreciate its nuances.

Henry McKenna Bottled in Bond, $65

There’s some controversy surrounding this 100-proof expression. That makes the bottle all the more compelling.

First, pricing can be as low as $35 per bottle SRP…if people hunting these bottles down get lucky. Some people report finding Henry McKenna Bottled in Bond for around $40, but most will say it’s between $65 and $80. Then there’s the fact that this small run bourbon isn’t exactly consistent between batches. That makes finding a bottling that really speaks to the consumer special.

Regardless of “controversy,” this bonded bourbon is aged for ten years, much longer than many other bottled-in-bond expressions out there.

Jack Daniel’s 10-Years-Old Tennessee Whiskey, $70

Here we go… On a technical level, Tennessee whiskey is bourbon. The process, up to a certain point, is identical: both must be at least 51 percent corn, and both must be aged in new, charred oak barrels. The big difference is the step that takes place just before the liquid is aged: it’s treated to a charcoal filtering.

So, please don’t come at us for including Jack Daniel’s 10-Years-Old Tennessee Whiskey on this list. Instead, seek out and try this new 97-proof offering from Jack Daniel’s.

Wild Turkey Kentucky Spirit, $65

This bourbon is for those looking for a single-barrel expression from one of the most recognizable names in bourbon production. Wild Turkey Kentucky Spirit rings in at 101 proof and is aged for eight years. Enjoyed neat, Kentucky Spirit delivers notes of almond, honey, leather, oak, pepper and vanilla, a full body, and a long finish.

$100 and Over

Old Forester Birthday Bourbon (2021 Edition), $130

September is a special month for bourbon lovers. Bourbon Heritage Month is the perfect time to splash out for high-dollar bottles. One of those is the industry’s first-ever vintage-dated bourbons.

For the unfamiliar, Birthday Bourbon has marked George Garvin Brown’s birthday, September 2, since 2002. As you may have suspected, George was the co-founder of Brown-Forman. This year’s Old Forester Birthday Bourbon is the product of 119 barrels that were filled on April 16, 2009, and aged for 12 years.

Woodford Reserve Master’s Collection Series No. 16 (Very Fine Rare Bourbon), $130

Whereas several bottles on this list pay homage to the rich history of bourbon production, Woodford Reserve Master’s Collection showcases the future. Now, Very Find Rare Bourbon is a nod to the past. However, the mission driving Master’s Collection is innovation. Special releases like Series No. 16 is produced with liquid from barrels that date back to 2003, which is the year that Chris Morris became Master Distiller.

Four Roses 2021 Limited Edition Small Batch, $150

Looking for a barrel-strength bourbon? Four Roses 2021 Limited Edition Small Batch is bottled at 114.2 proof. This bottling consists of four bourbons produced following four separate Four Roses recipes: a 12-year-old OESK, a 14-year-old OBSQ, a 16-year-old OESV, and a 16-year-old OBSV. To learn more about the Four Roses recipes, click here.

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6 Takeaways from HD Expo 2021

6 Takeaways from HD Expo 2021

by David Klemt

Lobby of Crockfords inside Resorts World Las Vegas

Crockfords lobby inside Resorts World Las Vegas

This year’s Hospitality Design Expo in Las Vegas reveals an industry set to undergo seismic shifts that will reverberate for years to come.

While the pandemic certainly plays a role in transforming the industry, it’s not the only factor.

Here are six major takeaways from HD Expo 2021.

Diversity, Equity and Inclusion

Hospitality—indeed, the world—is in the midst of reckoning with inequality. This is both long overdue and nowhere near complete.

Truthfully, we’re just at the start of the process. There’s much more work to be done.

However, many global hospitality brands and their partners are taking steps to be more equitable. The focus on diversity, equity and inclusion is holistic, spanning C-suites to fronts and backs of house.

Refreshingly, this commitment to diversity, equity and inclusion isn’t limited to hotel and restaurant chains. Smaller, independent operators are also up to the challenge of eschewing long-standing inequalities and toxic norms.

We have a lot more work to do but change is in the air.

Sustainability

Another widespread hospitality industry focus is sustainability. Again, global brands and equipment manufacturers to independent operators and small design firms are seeking to operate more sustainably.

Hotels, resorts, and restaurants are committing to design and operations that lessen their impact on local areas and the globe. Equipment manufacturers are doing the same.

While a smaller show this year, the HD Expo floor featured several exhibitors proudly pursuing LEED and other environmentally-friendly certifications.

Certainly, the hospitality industry has been focusing on sustainability, “going green,” and responsible operations for a few years. From what we saw at HD Expo 2021, the desire for sustainability and environmental design is only going to grow stronger.

Return to Nature

Intriguingly, many designers and boutique operators are changing how we think about resorts. Airstreams and intimate cabins that encourage guests to recharge and reconnect with nature are on the rise.

For example, Getaway intends their guests to disconnect and immerse themselves in nature. Ideally, a guest won’t even consider bringing electronic devices and trying to work or spend any time on their phone.

A quick exploration of the Getaway website makes the brand’s mission clear. Slides have titles such as “Getaway from Nashville” and “Getaway from Chicago.” The navigation bar lists Getaway locations under the heading “Escape From.”

Conversely, there’s Yonder. This resort in Escalante (more locations are on the way) also wants guests to disconnect. However, they do offer WiFi and aren’t about escaping from the world.

Rather, Yonder encourages guests to engage with one another. The Escalante property features a communal clubhouse and robust food and beverage program. A massive hot tub spans the length of the pool. There are no showers in the Airstreams or cabins—guests commune with nature when they bathe.

Of course, more traditional hotels and resorts, along with restaurants and bars, are also embracing the outdoors.

In terms of this design change, one can certainly draw a straight, well-defined line from the pandemic to outdoor spaces. Leveraging outdoor areas continues to be one of the most common solutions for navigating and surviving mandates and public health recommendations.

Nearly every panel discussion at HD Expo 2021 at least made a passing mention of maximizing the usage of outdoor spaces. Clearly, this isn’t a design trend—this change is here to stay.

Guest Tech

Increasingly, hotels and some restaurant brands are going out of their way to allow guests to control their stays through technology.

Want to order room service? A few clicks of your phone make that possible. Not completely comfortable? Adjust temperatures, lights, drapes and shades digitally.

From check-in to check-out, a guest can essentially control every aspect of their visit via the little device in their pocket.

This is, in part, a response to the pandemic. It’s also about adapting quickly to shifting guest needs and desires.

Hotel, resort, restaurant and bar, and entertainment venue guests are skewing ever younger. And each successive generation is ever-more technologically savvy.

If something can be handled via phone or tablet quickly and conveniently, a significant percentage of guests feel it should be handled that way.

Additionally, smart increases in tech implementation speak to another guest expectation: If they’re accustomed to having something from home, they want it at hotels and resorts as well.

In fact, Lee Shuman, vice president of construction and design for Peachtree Hotel Group, says guest expectation is impacting hotel pools. According to Shuman, pools “seem to be falling to the wayside” in favor of larger, better-equipped health centers.

Of course, this another change partly fueled by the pandemic. More and more people are focusing on their health. People are working out more and expect hotels and resorts to provide them with convenient ways to work out when away from home.

After all, a hotel is intended to be a home away from home.

Local Culture

As trends, locality and hyper-locality are growing stronger and stronger. Interestingly, a focus on local culture is impacting all areas of hospitality, not just F&B.

Several hotel, resort and design groups spoke to the importance of embracing locals in as many ways as possible.

Hotel and resort owners and groups are retaining the services of local designers. In turn, those designers influence exterior architecture, interior design, artwork, and a specific project’s color theory.

Who better, after all, to ensure a property fits within the landscape and speaks to locals? It’s only logical to work with local designers and artists—they’re immersed fully in a location and and its culture.

Local artists and artisans also imbue a property with its personality. They also help to attract local support.

We expect more hotel and resort groups to focus on differentiating one property in their portfolio from the next. Indeed, there are groups with portfolios wherein every property is unique.

F&B Focus

It’s fair to say that, traditionally speaking, many hotel groups treated their F&B programming almost as an afterthought. In fact, some groups made it clear F&B was unimportant to them.

That’s changing.

Locality and hyper-locality are permeating F&B programs, and hotels, guests and locals are better for it.

It’s no longer uncommon to find local food items, beer, spirits, wine, and soft drinks on hotel restaurant and room service menus.

The pursuit of the local is very real and very effective. Locals are encouraged by some hotel operators to work, relax, play, dine and eat at their properties. In fact, many groups seek to make their hotels and resorts a part of everyday life for locals.

Interestingly, hyper-locality isn’t new to today’s restaurant operator. We expect this “trend” to gain a stronger foothold throughout the hospitality industry.

Image: Crockfords / Resorts World Las Vegas

by David Klemt David Klemt No Comments

5 Books to Read this Month: September

5 Books to Read this Month: September

by David Klemt

Flipping through an open book

This month’s fun and informative book selections will help you develop next-level culinary, beverage and leadership skills.

To review last month’s book recommendations, click here.

Let’s dive in!

Holy Smoke! It’s Mezcal! (revised second edition)

The world is steadily becoming more and more enthralled with all agave spirits. Mezcal, of course, helped spearhead this interest and the category’s growth. If you want a deeper understanding of mezcal, John P. McEvoy’s Holy Smoke! It’s Mezcal! is the book you’re looking for. Click here for the black-and-white version, and here for the full-color version.

Cocktails of the Movies: An Illustrated Guide to Cinematic Mixology New Expanded Edition

There’s no doubt that pop culture has an impact on food and beverage trends. In Cocktails of the Movies, authors Will Francis and Stacey Marsh take a look at cocktails featured in film. Not only are there recipes, you’ll find a history of each cocktail, the scene it was in, and artwork.

The Infused Cocktail Handbook: The Essential Guide to Homemade Blends and Infusions

One excellent way to set your bar program apart from the competition’s is with house infusions. Kurt Maitland’s The Infused Cocktail Handbook dives into what spirits pair best with specific ingredients, including bacon and gummy bears.

The Cocktail Seminars

As the story goes, author Brian D. Hoefling taught his fellow Yale students about cocktails and build techniques during his senior year. The Cocktail Seminars is a collection of five of Hoefling’s education seminars and spans 30 cocktail recipes. Along with technique, readers will learn about the history of cocktails, which they and their bar teams can leverage to engage with guests.

5 Levels of Leadership: Proven Steps to Maximize Your Potential

John C. Maxwell’s book 5 Levels of Leadership helps people become true leaders. Remember, becoming a leader is a journey in and of itself, not just a position you find yourself in.

Image: Mikołaj on Unsplash

by David Klemt David Klemt No Comments

How to Help NOLA’s Hospitality Workers

How to Help NOLA’s Hospitality Workers

by David Klemt

Old bar sign hanging in the French Quarter of New Orleans, Louisiana

Hurricane Ida has left hospitality workers in New Orleans displaced and without work, stability or a sense of normalcy.

When Ida first made landfall, the storm was designated Category 4, meaning winds were between 130 and 156 miles per hour. The storm “weakened” to Category 2 with windspeeds up to 105 MPH.

When Ida hit Louisiana Sunday, August 29, it did so 16 years to the day that Hurricane Katrina struck New Orleans.

Multiple sources have reported New Orleans residents as saying Ida’s battering of the city felt as though it lasted longer and was stronger than Katrina.

Sadly, the damage and horrific memories of Katrina continue to reverberate throughout New Orleans to this day. Social media posts and news stories reveal residents of the city are already afraid they’ll be abandoned by the rest of the country.

We can’t allow that to happen.

Devastation

We won’t know the true toll Hurricane Ida has taken on New Orleans for some time. In fact, we won’t know just how severely ravaged the country is—from the South to the Northeast—for weeks, if not months.

Currently, the loss of life seems to be much, much lower in comparison to the casualties from Katrina.

However, the entirety of New Orleans lost power after Ida struck. The private company that provides power to New Orleans, Entergy, reported one million power outages.

Some outages have been fixed. But tens of thousands of residents remain without power—and therefore without air conditioning.

Per the Entergy website, it may take until September 8 for power to be restored in most neighborhoods. And that’s just in New Orleans. Cities and towns in parishes throughout the state of Louisiana may be without power for weeks.

Of course, power outages are just one issue. As Tales of the Cocktail CEO Eileen Wayner explained on an emergency episode of the Bar Hacks podcast, we won’t know about the breadth of Ida’s destruction for weeks, at the earliest.

We have no way yet of knowing about the true extent of: evacuees being relocated safely; access to clean water and food; property damage and loss; infrastructure damage; hospitalizations; and the toll on the city’s economy.

Disaster Relief

Tens of thousands of New Orleans residents have been displaced. The same goes for cities throughout Louisiana.

That means tens of thousands of hospitality industry workers are unable to return to their jobs. These workers, part of our hospitality family, must now navigate evacuation and survival without their steady sources of income.

In fact, they don’t even know if they’ll have a place of business to return to when they’re able to get back into their homes.

Responding immediately, Tales of the Cocktail has partnered with several organizations to provide relief to New Orleans hospitality workers.

These partners include:

For now, Wayner says the best way to support New Orleans hospitality workers is to donate to the above organizations.

Additionally, Wayner and Tales of the Cocktail board member Neal Bodenheimer plan to provide more information via Instagram Live on Wednesday, September 8 at 9:00 AM CST. Click here to make sure you’re following Tales on IG.

One of the keys to helping New Orleans and the city’s hospitality workers recover is to, as Wayner says, “keep the volume up.” So, please share their posts and the posts of their relief partners.

Image: Mary Hammel on Unsplash

by David Klemt David Klemt No Comments

Stand Out with Weird Holidays: September

Stand Out with Weird Holidays: September

by David Klemt

Stay Weird neon sign with purple background

Want to stand out from from other restaurants and bars in your area? Then commit to keeping it weird.

Several “holidays” are set against every date on the calendar, and September is no exception. These holidays range from mainstream to food-centric to weird.

Focus on the latter to raise eyebrows, carve out a niche for your restaurant or bar, and attract more guests. Why do what everyone else is already doing?

Of course, you shouldn’t try to celebrate every holiday, weird or otherwise. And this month’s list in no way includes every odd holiday.

Focus on the days that are authentic to your brand; resonate with your guests; and help you grab attention on social media.

For last month’s list, click here.

September 3: National College Colors Day

There are a few ways you can go about celebrating this holiday. If your bar or restaurant supports a particular college team, create a promotion that encourages guests to wear that team’s colors. You can also ask guests to wear their favorite college team’s colors…if there’s no risk of rivalries getting out of hand, of course.

September 4: World Beard Day

An entire day dedicated to celebrating facial hair? Sign us up! There’s a lot you can do with this holiday, even if that means going the other way and rewarding the clean shaven among us.

September 6: National Read a Book Day

It’s not exactly a secret that we love a good book, whether it’s about leadership, business, history, cocktails, food or fiction. Create a new promotion focused on inspiring people to read books or bring back last month’s Book Lover’s Day promo.

September 10: National TV Dinner Day

Delivery and takeout aren’t going anywhere. Even before the pandemic, these two lifelines helped many operators generate revenue. Several restaurants have come up with signature TV dinners and you can do the same.

September 12: National Hug Your Hound Day

People love dogs. People love other people’s dogs. If your business is dog-friendly, this is the day to encourage guests to bring their pooches to your restaurant, bar or hotel.

September 19: National Talk Like a Pirate Day

I doubt I have to tell you what to do this day. Brush up on your pirate and nautical lingo, feature themed cocktails like the Dark & Stormy, and if you have the capability, show a pirate movie or two.

September 22: Car Free Day

If it’s authentic to your brand and will resonate with your guests, create a promotion that encourages people to walk, ride their bikes, or otherwise get to your place by means other than traditional petrol-powered vehicles.

September 25: National Comic Book Day

Break out the comic book character-inspired cocktails and your favorite comic book movies on this day.

September 27: World Tourism Day

This is a great day to seek out partnerships with hotels and local tourism boards to drive out-of-town guests through your doors.

September 28: National Good Neighbor Day

We’ll always suggest that operators show their communities that they support them and are members in good standing. This is the perfect day to pay back the support you receive from the community.

Image: Dan Parlante on Unsplash

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