Author: David Klemt

by David Klemt David Klemt No Comments

Current Restaurant, Bar and Travel Restrictions: Eastern Caribbean

Current Restaurant, Bar and Travel Restrictions: Eastern Caribbean

by David Klemt

KRG Hospitality has turned hospitality industry visions into reality throughout the Eastern Caribbean for several years.

We’ve reviewed and gathered the current Covid-19-based travel and operator restrictions for Puerto Rico, the US Virgin Islands, the British Virgin Islands, St. Martin and Sint Maarten to help current operators and those considering taking the next steps in their journey toward opening their own businesses.

To book a 15-minute introductory call to discuss your project and how we can help you realize your vision, click here.

Puerto Rico

Earlier this month, Governor Pedro Pierluisi revised Puerto Rico’s Covid-19 protocols.

Travel Requirements

  • Complete travel declaration and:
  • arrive with proof of a negative (molecule-based) Covid-19 test; or
  • self-quarantine (at traveler’s expense) either 14 days or the duration of your trip, whichever is shorter.
  • While in Puerto Rico, travelers must:
    • wear a mask at all times when in public;
    • wash hands frequently;
    • wipe down high-touch surfaces;
    • practice social distancing; and
    • keep track of and minimize places visited and interactions with people.

Requirements

  • Island-wide curfew from 11:00 PM to 5:00 AM.
  • Hotels: Common areas closed from 11:00 PM to 5:00 AM.
  • Restaurants: Limited to 30-percent capacity.
  • Bars and Discos: Closed.
  • Movie theaters and casinos: Limited to 30-percent capacity.
  • All businesses must close by 10:00 PM.

Recommendations

  • Reservations for restaurants visits.

US Virgin Islands

The Virgin Islands Department of Health has provided incredibly detailed guidance for restaurants, bars and nightclubs. Click here for the full details. The USVI include the main islands of Saint Croix, Saint John, and Saint Thomas, and several so-called “minor” islands.

Travel Requirements

  • All air and sea travelers to the US Virgin Islands five years of age or older are required to use the USVI Travel Portal and submit a Covid-19 test before travel. This includes anyone in-transit to another destination.
    • Acceptable tests: COVID-19 molecular from a nasal or throat or saliva swab, COVID-19 antigen (rapid) test from a nasal or throat swab, Covid-19 antibody finger stick or blood draw.
  • Travelers who originate in the USVI and return to the territory, including those who return within a five-day period, are required to take a Covid-19 test before returning or have proof of a positive antibody test result within the previous four months.

Requirements

  • All restaurant, bar and nightclub employees reporting for work must be screened for Covid-19 using this questionnaire.
  • Employers can either conduct temperature checks onsite with a no-touch thermometer or employees may check their temperatures before arriving at the workplace and have the results verified by management onsite. Temperatures should not exceed 100.3 degrees Fahrenheit.
  • Employees and guests must wear masks at all times unless eating or drinking.
  • At the minimum, ask guests the following questions before allowing entry:
    • Have you been in close contact with a confirmed case of COVID-19?
    • Are you experiencing a cough, shortness of breath or sore throat?
    • Have you had a fever in the last 48 hours?
  • Capacity is limited to 50 percent (as defined by Business License or the Fire Marshall) or 100 guests, whichever is fewer.
  • Space tables and barstools six feet apart.
  • No more than six guests may be seated at the same table.
  • Serving alcohol at bar counters is prohibited.
  • Guests picking up takeout orders must wait outside until their order is ready.
  • The sale of alcohol between 11:00 PM and 8:00 AM by all restaurants and establishments with a Tavern Keeper A or Tavern Keeper B license is prohibited.
  • Restaurants must remain closed between the hours of midnight and 6:00 AM.
  • All bars and nightclubs are permitted to operate only for seated service.
  • Cabarets remain closed.
  • Last call for bars and nightclubs—without exception—is at 11:00 PM.
  • Guests of bars and nightclubs are required to wear masks unless seated at their designated table.
  • Live music and DJs must cease performances at closing time: Midnight.

Recommendations

  • Whenever possible, require reservations for visits and deliveries.
  • If possible, prioritize curbside pickup and takeout over in-person dining.

British Virgin Islands

The BVI, which consist of Tortola, Virgin Gorda, Anegada, and Jost Van Dyke and more than 50 smaller islands and cays, were closed for nine months before reopening to travelers on December 1, 2020. The Government of the Virgin Islands, however, imposed a travel ban on anyone travelling from the United Kingdom and the Dominican Republic to the BVI effective January 11.

Travel Requirements

  • Travelers must start their application no later than 48 hours before travel.
  • Applications on the BVI Gateway portal must be completed a minimum of 24 hours before travel date and time.
  • All applicants who are in “pending” status and haven’t completed their necessary requirements 24 hours prior to travelling will be denied entry.
  • Travelers must have proof of negative Covid-19 PCR test taken within 5 days prior to day of travel and proof of medical insurance that includes coverage for Covid-19.
  • Visitors are required to quarantine for four days on the property of their approved accommodations or at their own home. Arrival day is considered day zero.
  • Air travelers: Visitors can arrive at the Terrance B. Lettsome Airport (EIS) on Tortola.
  • Sea travelers: Visitors can arrive at Road Town Ferry Terminal.

Requirements

  • As of January 28, a curfew is in place from 2:01 AM to 4:59 AM daily until February 11. Businesses are permitted to operate between the hours of 5:00 AM to 2:00 AM daily if they’ve been inspected and approved by the Social Distancing Monitoring Task Force and certified by the Environmental Health Division.
  • Gold Seal Professional Level Certification: A nine-hour training course (three hours over three days) that incorporates COVID-19 training and professional-level hospitality service training required for front-line personnel across all hospitality industry sectors, specifically front desk representatives, guest room attendants, restaurant servers and kitchen cooks.

St. Martin and Sint Maarten

This 37-square-mile island has two sides, the St. Martin (the French) and Sint Maarten (the Dutch).

Travel Requirements

  • All travelers arriving by air must complete Electronic Health Authorization System (EHAS) application.
  • As of January 27, 2021, all travelers embarking in Aruba are required to submit a negative rt-PCR test within 72 hours before departure to Sint Maarten (until further notice)
  • As of February 12, 2021, the rt-PCR test time frame will be reduced from 120 to 72 hours, before departure to St. Maarten for all travelers originating from a high-risk country (last leg in case of connecting flights).
  • Travelers arriving via sea from a low-risk country are exempt from Covid-19 testing.
  • Travelers arriving via sea from a moderate- to high-risk country must complete an rt-PCR test 120 hours prior to departure from last port (must be the immediate last departure point).

Requirements

  • Restaurants, bars and nightclubs must close by midnight. This applies to the Dutch side of St. Maarten as well.
  • Casinos on the Dutch side must close by 2:00 AM.
  • No more than 6 people may be seated at any given table.
  • Tables and contact surfaces must be thoroughly disinfected with an antiviral product.
  • It is mandatory for staff and customers to wear a mask when moving around.

Last updated: January 28, 2021. Please note that Covid-19 guidance, restrictions and protocols are subject to swift change. One should monitor their jurisdictions for the latest updates.

Image: Colin Chong on Unsplash

by David Klemt David Klemt No Comments

Current Restaurant and Bar Restrictions: Las Vegas, Nashville, Philadelphia, Orlando

Current Restaurant and Bar Restrictions: Las Vegas, Nashville, Philadelphia, Orlando

by David Klemt

KRG Hospitality has turned hospitality industry visions into reality throughout the United States for several years.

Currently, we operate in Las Vegas, Nashville, Philadelphia and Orlando, along with the surrounding areas. Of course, we’re available to take projects from the idea phase to opening doors and beyond in other markets.

We’ve reviewed and gathered the current Covid-19-based restrictions for each of the four main US markets in which KRG operates to help current operators and those considering taking the next steps in their journey toward opening their own businesses.

To book a 15-minute introductory call to discuss your project and how we can help you realize your vision, click here.

Las Vegas

Set to expire on January 15, Nevada’s statewide “pause,” first implemented on November 24, was extended January 11 for a further 30 days. Guidance can be found here.

Requirements

  • Restaurants and bars must reduce capacity from 50 percent to 25 percent for both indoor and outdoor dining.
  • Bar seating must be social distanced.
  • Walk-ins are prohibited. Guests must make reservations.
  • Masks must be worn when a guest isn’t eating or drinking.
  • No more than four people may share the same table.
  • Nightclubs and dayclubs aren’t permitted to open.

Recommendations

  • Curbside, delivery, and/or takeout are encouraged.
  • Restaurants and bars should continue to make hand sanitizer available and conduct health screenings and/or temperature checks.
  • Limit personal gatherings to ten people from a maximum of two families.
  • Wear masks at indoor and outdoor gatherings.

Nashville

Among Nashville’s restaurant and bar guidance is the “No Seat, No Service” mantra. Additional requirements and recommendations are below, and detailed information can be found here.

Requirements

  • All residents and all visitors must wear face coverings when in public.
  • Restaurants and bars limited to 5o-percent capacity, with social distancing.
  • Tables must be socially distanced. Limited to eight people per table.
  • Surfaces must be cleaned after they’ve been used by patrons.
  • Standing at the bar is prohibited–bars are seated-service only.
  • Remember “No Shirt, No Service”? The new rule is “No Seat, No Service.”
  • Customers must wear a mask when standing up and walking through the restaurant or bar.
  • Entertainment is permitted but barriers must be in place between performers and customers. However, dance floors are prohibited.
  • Bar games and activities like darts, arcade games, etc., must be sanitized in between uses.
  • Last call for service is 10:00 PM, which is also the cutoff for entry.
  • No self-service food or condiments are permitted.

Recommendations

  • Governor Bill Lee urges Tennesseans to wear a mask, gather only with immediate household members.
  • Display this sign to show commitment to mandated and recommended health and safety rules and practices.
  • Use contactless, virtual or disposable menus.

Philadelphia

The current restrictions went into effect November 20. Click here for the full list of requirements and recommendations. You’ll find the city’s complete hotel guidance here.

Requirements

  • Required protections: Masks, Barriers, Staff education, Employee symptom screening and isolation of infected employees, Ensure employees can remain six feet away from one another; Handwashing on employee arrival and in accordance to established food safety precautions, Follow Department of Public Health Food Safety regulations.
  • 25-percent capacity of stated fire code occupancy.
  • Guests may not stand in the restaurant or sit at the bar.
  • Alcohol may only be served on-premises if it’s part of the same transaction as a meal.
  • Table capacity of four people of the same household or less.
  • Outdoor dining capacity limited to fewer than 50 people.
  • Operators must plan for inclement weather in regards to outdoor dining.
  • No entertainment permitted.
  • Indoor catered events prohibited.
  • Last call for orders must take place at 11:00. Business must be closed for service by midnight.

Recommendations

  • Servers should wear face shields and/or goggles along with a mask.
  • Temperature checks for employees and customers aren’t required but no-touch thermometer should be used by establishments that choose to conduct them. Anyone with a temperature of 100.4 degrees or higher should be turned away.
  • Consider using physical barriers in between tables.
  • Use contactless payment methods.
  • Promote online ordering, delivery, and curbside pickup options.

Hotel Requirements

  • Required protections: Provide masks to employees, Staff education, Employee symptom screening and isolation of infected employees, Ensure employees can remain six feet away from one another; Provide employees hourly handwashing breaks.
  • Separate staff from customers at ticket and information desks with plastic barriers.
  • Utilize contactless room service delivery.
  • Outdoor events and gatherings are prohibited from exceeding 10 percent of maximum occupancy (maximum of 2,000 persons), even with masks and social distancing. If no maximum occupancy is known, occupancy may not exceed more than 10 persons per 1,000 square feet.
  • Remove self-serve F&B stations from public areas.
  • Remove magazines, menus, and other reusable items that can’t be cleaned from guest rooms.
  • Indoor gatherings and events are prohibited.

Hotel Recommendations

  • Use contactless payment methods.
  • Increase building ventilation.

Orlando

Unlike Las Vegas, Nashville and Philadelphia, Orlando, because it’s located in Florida, has lifted restrictions on restaurants. Section 3: Restaurants of Executive Order 20-244 states:

“Pursuant to Chapter 252, including sections 252.36(5)(b ), (g) and (h), Florida Statutes, and in order to safeguard the economic vitality of this state, any restaurant may operate as set forth below.

“A. Restaurants, including any establishment with a food service license, may not be limited by a COVID-19 emergency order by any local government to less than fifty
percent (50%) of their indoor capacity. If a restaurant is limited to less than one hundred percent (100%) of its indoor capacity, such COVID-19 emergency order
must on its face satisfy the following:

“1. quantify the economic impact of each limitation or requirement on those restaurants; and 2. explain why each limitation or requirement is necessary for public health.

“B. Nothing in this order preempts or supersedes a non-COVID-19 municipal or county order.

“Section 4. Suspension of COVID-19-related Individual Fines and Penalties This order, consistent with Executive Order 20-92, suspends the collection of fines and
penalties associated with COVID-19 enforced upon individuals.”

The order that closed bars has also been rescinded: “Bars and other alcoholic beverage vendors may operate for consumption on premise effective Monday, Sept. 14th
under Phase 2… Adhere to social distancing rules, table seating [six feet] between tables. Alcohol allowed for take-out and delivery.”

However, Executive Order 20-192 is still in place and states:

“WHEREAS, on March 17, 2020, I issued Executive Order 20-68, as extended by Executive Order 20-112, which authorized the Department of Business and Professional
Regulation to ensure all restaurants implement employee screening and to prohibit any restaurant employee from entering the restaurant premises if he or she meets certain criteria indicative of concerns related to COVID-19.”

More details can be found here.

Last updated: January 27, 2021. Please note that Covid-19 guidance, restrictions and protocols are subject to swift change. One should monitor their state, county and city for the latest updates.

Image: Katy Anne on Unsplash

by David Klemt David Klemt No Comments

Current Restaurant and Bar Restrictions: Toronto, Calgary, Vancouver

Current Restaurant and Bar Restrictions: Toronto, Calgary, Vancouver

by David Klemt

For more than a decade, KRG Hospitality has turned hospitality industry visions into reality throughout Canada.

Currently, we operate in Toronto, Calgary and Vancouver and the surrounding areas.

We’ve reviewed and gathered the current Covid-19-based restrictions in Ontario, Alberta and British Columbia to help current operators and those considering taking the next steps in their journey toward opening their own businesses.

To book a 15-minute introductory call to discuss your project and how we can help you realize your vision, click here.

Toronto

On January 25, the province of Ontario officially extended the current state of emergency (which includes a stay-at-home order) by 14 days by Premier Doug Ford. Had Premier Ford not extended the emergency order, it would’ve expired Tuesday of this week. Unless extended again, it will expire February 11.

What this means for restaurants, bars and other types of F&B establishments is that indoor and outdoor dining are banned currently. Delivery, takeout and drive-through service are permitted.

Individuals face $750 fines (up to a maximum of $100,000) and corporations could be hit with $1,000 fines (up to a maximum of $500,000 for a director or officer) for a violation of emergency orders.

When the state of emergency expires or is otherwise rescinded, Ontario is expected to revert to the regulations found within the Reopening Ontario Act (currently suspended). Should Ontario find itself immediately colour-coded Grey, the current restrictions on restaurants and bars will remain identical: only delivery, takeout and drive-through service will be allowed.

Among other restrictions, a Red control level means restaurants are restricted to indoor dining capacity of ten people, outdoor dining is permitted, customers must be seated and two metres apart from one another, liquor may only be sold within a 9:00 AM to 9:00 PM window, face coverings must be worn except when eating or drinking, and nightclubs may only operate as a restaurant or bar.

Orange level restrictions include a 50-person capacity limit, a maximum of four people per table, customers must be screened before entry, liquor may only be sold between the hours of 9:00 AM and 9:00 PM, establishments must close by 10:00 PM, and gentlemen’s clubs must remain closed.

The Yellow control level is marked by the following restrictions: no more than six people may be seated at the same table, liquor may only be sold between 9:00 AM and 11:00 PM, establishments must close by midnight, music levels may not exceed that of a “normal conversation,” and all seated patrons must provide contact information.

Green control doesn’t mean everything is back to pre-pandemic “normalcy.” Tables must still be at least two metres apart, customers must be seated, face coverings must be worn except when eating or drinking, no buffet-style service is permitted, nightclubs may only operate as restaurants or bars, and contact information for at least one person per party must be collected. Restricted dancing, singing, performing and karaoke (no private rooms) are permitted.

Calgary

On December 13, 2020, indoor and outdoor dining was banned throughout Alberta. Current Covid-19-related public health measures and restrictions have been extended until further notice. The province’s restrictions affect restaurants, bars, cafes, pubs, and lounges (and other businesses, of course).

Only delivery, takeout and curbside pickup are permitted in Alberta. However, this is expected to change on February 8, 2021.

Hotels, motels and lodges are open but may not offer access to gyms, pools or spas. Indoor dining is banned but room service permitted. Casinos must remain closed.

Movie theatres, bowling alleys, pool halls and other entertainment businesses may not open for business.

If Alberta returns to the previous relaunch strategy, the province will be subject to a three-stage reopening. However, the document hasn’t been updated since June 2020.

Update: Alberta allowed restaurants and bars to reopen for in-person services yesterday, February 8. Indoor alcohol service must end by 10:00 PM, and indoor dining service must cease by 11:00 PM. Contact information from one person of the dining party must be collected, there’s a limit of six people maximum per table and each individual must be from the same household. Alternatively, the maximum per table for an individual living alone is there two close contacts. Tables must be spaced two metres apart and no entertainment is permitted.

Vancouver

British Columbia is far less restrictive than Ontario and Alberta, at least at the moment. The restrictions in place currently affect restaurants, bars, cafes, cafeterias, coffee shops, lounges, and tasting rooms. Nightclubs, however, must remain closed.

Requirements

  • Unless a physical barrier is in place, customers not in the same party must be at least two metres away from one another.
  • No more than six people may be seated at the same table or booth, even if they’re members of the same party.
  • If seated at a counter, customers must be two metres apart unless they’re in the same party or physical barriers are in place.
  • No more than six customers of the same party may be seated at a counter less than two metres from one another.
  • Businesses that offer self-serve food or non-alcohol drink stations must: ensure alcohol-based hand sanitizer or handwashing facilities are “within easy reach”; signage reminding customers to wash or sanitize their hands before touching anything on the stations and to maintain two metres from other customers must be present; utensils and high-touch surfaces at the stations must be cleaned and sanitized “frequently.”
  • Dance floors must be closed, and karaoke, singing, jam sessions, open mic sessions, and dancing are prohibited.
  • Background music or sounds may not be amplified or exceed the volume of a “normal” conversation.

Further details can be found here.

Last updated: February 9, 2021. Please note that Covid-19 guidance, restrictions and protocols are subject to swift change. One should monitor the country, provinces and cities for the latest updates.

Image: James Wheeler from Pexels

by David Klemt David Klemt No Comments

Rise of the ‘Not’ Delivery Platforms

Rise of the ‘Not’ Delivery Platforms

by David Klemt

The big third-party delivery services are facing pushback in the form of community-based competition.

We’ve kept our eye on this burgeoning trend and the push for operators to implement first-party delivery, also known as direct delivery.

It isn’t directly related to hospitality but the first of the “not” sites that grabbed our attention was Not Amazon. As the name suggests, Not Amazon is…well…not Amazon.

The founder highlights businesses owned and operated by women and BIPOC and LGBTQA+ people. However, Not Amazon goes even further, as illustrated in their mission statement:

“Providing the most we can, while taking as little as possible, in order to build a new kind of community.”

Community and neighborhood support is at the core of Not Amazon. The digital era has been marked by local, mom-and-pop brick-and-mortar businesses suffering in the wake of online shopping. Convenience has outweighed community. More often than not, women-, BIPOC- and LGBTQA+-owned businesses have been disproportionately affected by “convenience.”

Of course, it makes sense with a global pandemic to shop online. Not Amazon, which currently serves Calgary, Halifax, Toronto and Vancouver, provides a viable alternative to its behemoth of an online retail counterpart.

That brings us to two compelling hospitality industry-specific platforms.

It’s not a secret that KRG Hospitality supports first-party and last-mile delivery. In fact, we’ve very clearly explained that operators lose guest data and control over the guest journey when they sign with a third-party delivery company.

That’s to say nothing of the fees third-party services charge their F&B “partners.” Is it convenient that DoorDash, UberEats, Postmates and other companies provide a semblance of infrastructure, the lure of reaching a larger pool of customers, and drivers (including the associated liability)? Sure.

But are the costs associated with doing business with a third-party delivery company worth it? Most likely not.

Studies have also shown that when a delivery goes wrong on the third-party’s end–cold food, for instance–it’s the restaurant that tends to get the blame.

There are two websites that, like Not Amazon, have popped up to put supporting local restaurants front and center: Not UberEats and NotGrubhub.

The former serves Toronto and operates as a non-profit, according to their FAQ page. The latter is mainly focused on the United States, offers the option to purchase gift cards, and is powered by Lunchbox. NotGubhub also boasts more than 100,000 direct ordering links.

Both operate in similar fashion: Restaurants submit their information to be added to the respective platforms, provide an ordering link, and obtain a listing. From there, people can search by location for restaurants in their area to place a delivery order.

In the case of NotUberEats, deliveries are fulfilled by Ritual or DoorDash. As noted on their FAQ page, Ritual is offering Toronto restaurants free delivery through 2021. Restaurants can also DoorDash because, as NotUberEats explains in their FAQs, the service is charging a flat rate and not collecting any commissions.

People can also send restaurant information to NotUberEats to help grow their listings. Anyone who wishes to do so is asked to provide at least 50 businesses in their city and submit them here.

Operators ready to make the move to first-party/direct delivery and own their guest journey should consider the following platforms:

With delivery here to stay, the sooner operators transition to direct delivery, the better. There’s no longer a reason to lose control of guests, a profitable operational element, or costs.

Image: Nathan Dumlao on Unsplash

by David Klemt David Klemt No Comments

California’s Restrictive Regional Stay-at-Home Order Rescinded

California’s Restrictive Regional Stay-at-Home Order Rescinded

by David Klemt

Expectation became reality yesterday when Governor Gavin Newsom rescinded California’s highly restrictive regional stay-at-home order.

It had been reported for at least a day prior that Gov. Newsom was expected to do so on January 25.

The order, which choked the life out of restaurants, bars and other businesses, has been in place since the start of December 2020.

As we reported several weeks ago, a group of Orange County operators pushed back against the order shortly after it was imposed. The #OPENSAFE collective released a statement announcing their intention to protest Gov. Newsom’s stay-at-home order by remaining open for in-person dining.

Other states that imposed seemingly arbitrary and illogical orders that crushed restaurants and bars also experienced open defiance from operators. One of the highest-profile protests came from New York City restaurants.

Speaking for the first time in well over a week about California’s efforts to combat Covid-19, Gov. Newsom said, “Everything that should be up is up, everything that should be down is down.”

That’s an interesting claim given California experienced a record number of Covid-19-related deaths on January 21 with 761. During his press conference, the embattled governor claimed he lifted his stay-at-home order due to ICU numbers and not because of the multiple lawsuits filed against him or the current recall campaign.

Rather, Gov. Newsom said that he made his decision based on Covid-19 cases and hospitalizations decreasing while vaccination rates are reportedly trending upward. However, as one source cited, just 26 percent of California’s allotted vaccine doses had been administered as of last week.

The rescinding of the regional stay-at-home order doesn’t mean that businesses can reopen and resume operations as usual. Each of the state’s counties will be color-coded according to California’s “Blueprint for a Safer Economy.” Projections will be set aside for actual transmission rate data.

Tier 4 is color-coded yellow and its Covid-19 transmission risk is labeled “Minimal.” Tier 3 is orange and “Moderate,” where as Tier 2 is red and “Substantial.” Tier 1, which is purple, is labeled “Widespread.”

At the moment, most counties in California are purple.

Restaurants located in a Tier 1 county can offer only outdoor in-person dining. Those in Tier 2 can offer indoor dining but only at 25-percent capacity or 100-person maximum capacity (whichever is lower). Tier 3 bumps capacity to 50 percent or 200 people, and Tier 4 dictates a maximum of 50 percent capacity.

As expected, bars (along with breweries distilleries) that don’t serve food receive much harsher treatment than restaurants. Those located in a county designated purple or red must close. Bars in orange counties can open for outdoor service only, and those in yellow counties can offer indoor service at 50-percent maximum capacity. Bars “where [a] meal is provided” follow restaurant guidelines for the four applicable tiers.

Movie theaters, for context concerning how bars are being treated, are subject to the same guidance as restaurants in California’s blueprint. Such venues aren’t exactly known for providing meals.

Before operators who have chosen to work within California’s guidelines throw their doors open, they need to know two things. One, county officials are permitted to impose their own restrictions. If they choose to do so, those restrictions can be stricter than those that come down from state officials.

Two, for those operators in Los Angeles County, confusion remains regarding outdoor dining. Some interpret the rescinding of the state’s prohibition on outdoor dining as a lifting the ban. However, LA County implemented its own ban before the state did so. That county-issued ban expired on December 16 but outdoor dining was banned under the statewide stay-at-home order.

It may seem cut and dry that the expiration of the county order and the lifting of the state’s ban shifts LA County to Tier 1 restrictions. Operators should make sure they’re clear to resume outdoor service before incurring the costs associated with doing so.

How long California will revert back to the state’s Blueprint for a Safer Economy is anyone’s guess. Operators in several states have found themselves caught in a vicious open-close, open-close vortex. At any rate, 25-percent capacity restrictions will still more than likely make it more cost-effective for some operations to remain closed for indoor service.

Image: Paul Hanaoka on Unsplash

by David Klemt David Klemt No Comments

February’s Big Game Presents an Opportunity for Operators

February’s Big Game Presents an Opportunity for Operators

by David Klemt

The most American of sporting events goes down on February 7.

This season’s Super Bowl match-up was decided yesterday.

In the NFC Championship game, the 14-5 Tampa Bay Buccaneers, led by Tom Brady, defeated Aaron Rodgers and the 14-4 Green Bay Packers. The game was close, with the Bucs winning 31 to 26.

Later in the day, Patrick Mahomes and the 16-2 Kansas City Chiefs, led by Josh Allen, knocked the 15-4 Buffalo Bills out of the championship game yesterday, beating them 38-24. That 14-point win clinched the AFC Championship for the Chiefs.

The final contest of the season will take place on February 7 at Raymond James Stadium in Tampa, Florida. Kickoff is scheduled for 6:30 PM EST.

2020 marked an unusual 101st season for the NFL. Making it even more unique is the fact that the 2021 Super Bowl marks the first time in history that a team competing in the big game will play at their own stadium.

Super Bowl LV is the third NFL Championship game to be played at Raymond James Stadium and the fifth to take place in Tampa. The Weeknd will headline the halftime show.

Another unique development concerns Super Bowl advertising. Reportedly, Budweiser, Pepsi, Coca-Cola, Little Caesars, Ford, Hyundai, Avocados From Mexico, and Olay won’t be running ads during this year’s game.

The pandemic, unemployment, and political division have been cited as reasons some corporations have decided to pass on Super Bowl LV. Several companies don’t believe it’s possible to produce and air a commercial that won’t offend and be met with backlash.

Operators who have yet to finalize their Super Bowl promotions need to jump on that now. Of course, state Covid-19 protocols will play a major role in big game planning.

For example, Governor Gavin Newsom is expected to “relax” California’s stay-at-home restrictions later today. It has been reported that restaurants will be permitted to offer outdoor dining. Of course, local officials could impose limits on businesses, so California operators must monitor the situation closely.

Football fans and people who are simply eager to get out of their homes will likely flock to any restaurant, bar, brewery or distillery able to host an in-person Super Bowl event.

While that represents opportunities to generate revenue—and possibly turn a much-needed profit—it’s important that operators work within their mandated pandemic guidelines. Businesses hosting Super Bowl parties should expect to face increased scrutiny and must be as prepared as possible to avoid fines, shutdowns or suspended licenses.

That said, delivery and takeout packages programmed around the Super Bowl will likely be attractive to customers. Pizza, chicken wings, chicken sandwiches, burgers, snacks and other popular items should be considered for packages. Click here for our coverage of the top delivery items for 2020 and 2021 predictions.

One other word of caution: The NFL is notoriously protective—and litigious—when it comes to their branding. Operators must keep that in mind when promoting Super Bowl events and specials.

Avoid mentioning the NFL, both teams, and the term Super Bowl when marketing February 7’s event. For years, “the big game” has been the go-to to avoid legal trouble. (We’re not attorneys, so proceed with caution when advertising the Super Bowl as this warning doesn’t constitute legal advice.)

Operators have a real opportunity to ring their registers in two weeks. Be informed, be creative, be fun, and be cautious but optimistic.

Image: 3D Animation Production Company from Pixabay

by David Klemt David Klemt No Comments

Las Vegas Vegan Culinary School Slated for April Opening

Las Vegas Vegan Culinary School Slated for April Opening

by David Klemt

This has been a big year for veganism already.

Multiple sources have named vegan food as a hot (and therefore lucrative) “trend” to watch this year.

The Michelin Guide France awarded a star to an entirely vegan restaurant in France for the first time in history.

And now, news out of Las Vegas is further making this Veganuary one for the books.

Global destination that it is, Las Vegas does its best to appeal to the greatest number of people possible. There are close to two dozen restaurants considered wholly vegan, and hundreds of other venues have vegan-friendly options. For several years now, every restaurant at Wynn Las Vegas has had vegan options on their menus.

The fact that Las Vegas is picking up steam as a vegan-friendly hotspot can be attributed to a few factors.

One, destination cities are about delivering on top-notch experiences. Vegas is no exception—amazing experiences keep people coming back. Two, if it’s trending, it’s very likely available somewhere in Vegas. The more popular it becomes, the more widely available it is throughout the city. And three, Las Vegas operators aren’t in the habit of letting a lucrative opportunity slide by them. People are willing to pay money for vegan food? Then vegan food they shall have!

Vegas Vegan Culinary School & Eatery is slated to open in April 2021. Located in the Arts District of Downtown Las Vegas, the venue will operate as a vegan deli, coffee shop, weekly meal delivery service, space for events and fundraisers, and brick-and-mortar and online culinary school.

According to Vegas Vegan’s Instagram page, demo at their location began around the middle of this month. A post from two days ago shows buildout progress.

This type of project moving from concept to buildout is a big deal for the city, culinary students, vegans, and those curious about the vegan diet. It’s also a big development for vegan food in general.

It’s certainly too early to declare 2021 food trend predictions accurate, of course. However, the opening of a dedicated vegan culinary school and restaurant certainly hints at vegan food ramping up in popularity this year. The same can be said for vegetarian and plant-based diets as well.

Moving forward, it’s going to be important and profitable for operators to have at least a few vegan-friendly F&B menu options. To fail to do so is to alienate vegans, and in this industry alienation equals lost revenue, something no operator can afford.

For those uncertain about what food items to add to their main, delivery and takeout menus, Grubhub listed the below as their top five vegan orders of 2020:

  1. Tofu spring rolls (263 percent more popular in 2020 than 2019)
  2. Plant based burger (251 percent more popular in 2020 than 2019)
  3. Black bean taco (242 percent more popular in 2020 than 2019)
  4. Vegan chocolate cake (211 percent more popular in 2020 than 2019)
  5. Vegan ramen (183 percent more popular in 2020 than 2019)

Succeeding with vegan or other diet-specific items comes down to thoughtful consideration of what will be authentic to a particular restaurant or bar. Just slapping anything vegan on the menu is simply not good enough.

Image: Free To Use Sounds on Unsplash

by David Klemt David Klemt No Comments

Recently Awarded Michelin Star Shines Spotlight on Vegan Menus and Operations

Recently Awarded Michelin Star Shines Spotlight on Vegan Menus and Operations

by David Klemt

If there was any question that vegan restaurant concepts are viable, a recently awarded Michelin star has provided a firm and affirmative answer.

Michelin Guide France awarded ONA (Origine Non Animale or “Non-Animal Origin” in English) a Michelin star earlier this week. This marks the first time in the award’s history that a restaurant in France that uses no animal products received a star.

Chef and owner Claire Vallée opened ONA in the city of Arès in the southwest of France in 2016 leveraging a combination of crowdfunding a loan from La Nef, an ethical bank. It has been reported that volunteers helped to finish the project when funds ran out before construction had been completed.

The vegan diet has endured mockery for decades in the United States and Canada. It’s only in recent years that veganism has flourished, bolstered by a belief that the diet is healthier, more sustainable, and more ethical. Growing interest in plant-based diets have also no doubt boosted veganism.

In France, however, the vegan diet hasn’t been embraced as widely as it has throughout North America. Sifting through online searches, travel blogs and posts shows that, generally speaking, vegan options aren’t widely available throughout France’s rich and storied restaurant scene.

For ONA to win a Michelin star shows that attitudes toward the vegan diet in one of the gastronomy and culinary capitals of the world is undergoing a possibly seismic shift.

A number of chefs have returned their Michelin stars or requested their restaurants not be considered for the accolade. For now, however, Michelin stars still recognize outstanding food and operations.

The awarding of a star to ONA is a significant achievement for Chef Vallée and her team.

Image: Jo Sonn on Unsplash

by David Klemt David Klemt No Comments

Delivery and Takeout Food Trends for 2021: United States

Delivery and Takeout Food Trends for 2021: United States

by David Klemt

Yesterday we reviewed food delivery data and 2021 food trend predictions for Canada. Now it’s the United States’ turn.

Before we jump into the data and predictions, a word on succeeding with delivery in 2021 and beyond.

As I pointed out yesterday, when an operator signs up with a third-party delivery service, their guest data becomes the delivery company’s data.

That means that company and not the restaurant or bar owns the guest journey and guest engagement, and therefore owns the guest for all intents and purposes.

When a restaurant, bar or other F&B business enters into a contract with a third-party delivery company—unless otherwise explicitly stated—they give up control of targeted marketing efforts. In other words, third-party delivery platforms disrupt the guest journey.

Delivery became a way for many businesses to generate revenue during 2020, for obvious reasons. Operators who can afford to implement first-part and last-mile delivery should do so to maximize their revenue and control the guest journey and marketing.

To help operators own delivery, we’ve reviewed end-of-year reports from three delivery titans—UberEats, Grubhub and DoorDash—to share their 2020 findings. When it comes to the most ordered items, cuisines and categories, some third-party platforms are willing to share data.

According to UberEats, comfort foods were the most popular category:

  • Burgers and fries
  • Burritos
  • Pad Thai
  • Mac and cheese
  • California rolls
  • Chicken Tikka Masala
  • Miso soup
  • Mozzarella sticks

Per the platform, the following cuisines proved most popular:

  • American
  • Italian
  • Mexican
  • Chinese
  • Japanese
  • Thai
  • Indian
  • French
  • Caribbean
  • Greek

As UberEats stated in their report, it appears that customers found a way to travel after all—they just did it through food.

Pizza, bagels, wings, tacos, burgers and dumplings led the way for Grubhub in 2020. The most popular pizza order was Hawaiian (because some people are monsters and put pineapple on their pies), while the most popular burger was garlic mushroom. Grubhub revealed that their top French fry was the loaded curly fry, and the most popular plant-based item was the eggplant burger.

In descending order, the top F&B Grubhub orders overall from 2020 were:

  • Spicy chicken sandwich
  • Chicken burrito bowl
  • Chicken wings
  • Waffle fries
  • Cold brew coffee
  • Steak quesadilla
  • Iced latte
  • Fish and chips
  • Strawberry shake
  • Roast beef sandwich

Per Grubhub, the top breakfast item was the acai bowl, the top side dish was French fries, the number-one late-night order was strawberry cheesecake, and the most ordered dessert was apple pie.

Moving on to DoorDash, the platform identified their top ten 2020 items back in November:

  • Chicken fingers and French fries
  • Fried chicken sandwich
  • Mac and cheese
  • Chips and guacamole
  • Apple pie
  • Pad Thai
  • Chicken quesadilla
  • Iced coffee
  • California roll
  • Chicken Tikka Masala

The UberEats, Grubhub and DoorDash revelations align with data collected by the National Restaurant Association between November and December of 2020. Per the NRA, the following were the top items sold by full-service casual, family and fine-dining restaurants:

  • Burgers
  • Seafood
  • Pizza
  • Steak
  • Chicken (excluding chicken wings)
  • Breakfast items
  • Pasta
  • Mexican food
  • Sandwiches, subs and wraps
  • Chicken wings

According to the NRA, the items below were the most popular for limited-service restaurants (fast casual, quick-service, coffee and snack):

  • Sandwiches, subs and wraps
  • Pizza
  • Burgers
  • Chicken (excluding chicken wings)
  • Ice cream, cookies and cakes
  • Baked goods
  • Breakfast items
  • Mexican food
  • BBQ items
  • Seafood

For 2021, DoorDash predicted the following items to see a lift:

  • Sausage, egg and cheese on a biscuit
  • Create your own omelettes
  • Carrot cake
  • Cinnamon roll
  • Caramel latte
  • Chocolate brownies
  • Black coffee
  • Donuts
  • Blueberry muffin
  • Biscuits

DoorDash revealed that Mexican, Chinese and Tex-Mex were the top cuisines ordered via the platform. The company also predicted five cuisines would be popular in 2021:

  • Taiwanese
  • French
  • Filipino
  • Australian
  • Moroccan

When it comes to 2021, multiple sources have named vegetarian, vegan, plant-based, and health and wellness items as the foods to watch. Even this early into the year it’s not exactly a controversial statement to say that all of those categories are going to perform well in 2021.

According to DoorDash, nearly half of Americans (47 percent) plan to consume more plant-based items. Whether it’s truly healthier than its traditional counterparts, plant-based is perceived that way. In total, per DoorDash, 72 percent of Americans plan to make a concerted effort to eat healthier in 2021. This is likely due to an increased interest in boosting immune systems due to Covid-19.

Put another way, operators will likely struggle if they don’t add vegan, vegetarian, and plant-based foods to their streamlined menus, another trend expected to continue through 2021.

Predictions from the Specialty Food Association in particular caught our attention. For 2021, the association has predicted spices and herbs native to West Africa (Senegal, for example) will be in demand. Scandinavian and Cambodian flavors are also expected to perform well, as are Latin American and Southeast Asian items.

Due to interest in tahini sauce and black sesame, the SFA expects halva, which is a Middle Eastern confection, to get plenty of attention. The SFA and Datassential both named fermented honey as an item to watch in 2021.

Along with vegan and plant-based items, creative meal kits are expected to perform well. Restaurants and bars will continue to face restrictions and indoor dining bans over the course of at least the next few months. Creative meal kits will get the attention of customers who have grown tired of preparing the same meals over and over.

Whether an operator chooses to stick with their current menu or embrace one or more food trends, they should look into first-party or last-mile delivery. It’s imperative that operators own their guest journey and marketing efforts.

For more information about first-party and last-mile delivery, please listen to Bar Hacks episode 13 with “Rev” Ciancio, an advocate of keeping delivery and data in-house.

Image: Robert Anasch on Unsplash

by David Klemt David Klemt No Comments

Delivery and Takeout Food Trends for 2021: Canada

Delivery and Takeout Food Trends for 2021: Canada

by David Klemt

Patrons, analysts and experts have spoken: delivery and takeout will remain standards in the new era of hospitality.

Analysts and experts have spoken with data, and consumers have spoken with their dollars.

But there’s another consequential voice that matters when it comes to delivery: that of the operator.

There’s no denying that the operator is shoved aside in the third-party delivery relationship. At the very least, that’s the overwhelming perception. Once an operator signs on with such a service, their guest data becomes the delivery company’s data.

Whatever company owns the data owns the guest, their journey and engagement, and the targeted marketing efforts. That means a restaurant or bar’s guests receive offers and promotions for their competitors.

In short, third-party delivery platforms disrupt the guest journey.

However, there are some data the third-party delivery services do share. As we saw midway through 2020, for example, Uber Eats and Grubhub released the top orders and other useful information in publicly available reports. Some of the services also release end-of-year or year-in-review reports, as SkipTheDishes did for Canada.

Most of these reports are laser-focused on the United States. That’s logical given the number of bars, restaurants and other hospitality businesses to which Grubhub, Uber Eats, Postmates, Instacart, Seamless and other services have access.

SkipTheDishes, for the Americans reading this, is the Grubhub of Canada. For the Canadians reading, below are SkipTheDishes’ data regarding top orders, cuisine, and demographics in 2020:

  • Top Cuisines: Chinese, Italian, American/Canadian
  • Top Orders (General): Asian dishes, pizza, burgers
  • Top Orders by Item: Chicken sandwiches (also the top item in 2020 in the US), burgers, and French fries (mid-year data)
  • Top Vegan Provinces: Manitoba, Saskatchewan, British Columbia
  • Top Organic Provinces: British Columbia, Ontario, Alberta
  • Top Gluten-free Provinces: Manitoba, Alberta, The Maritimes
  • Top Dairy-free Provinces: British Columbia, Alberta, The Maritimes
  • Top Kosher Provinces: Alberta, Ontario, Saskatchewan
  • Top Dayparts: 5:00 PM was the most popular order time, and late afternoon (3:00-4:00 PM) and weekdays saw lifts. Late-night ordering (9:00 PM and beyond) slowed. (Mid-year data.)
  • Top Pre-order Daypart: 5:00 PM. More Canadians got into the habit of pre-ordering their dinners. (Mid-year data.)
  • Fastest-growing Segment by Age Group: 65+
  • Most Revealing Datum: 81% of customers ordered from restaurants they’d never visited in person.

That was last year. What’s in store for Canada this year? A scan of a few sources—Food Network Canada, Restaurants Canada, and Chatelaine—offers some valuable insights.

Plant-based items and foods recognized for boosting a person’s immune system are expected to be popular. The pandemic has given many consumers a reason to reevaluate what they’re putting into their bodies. All three sources predict people will be interested in and order plant-based foods and focus on health and wellness.

Both Food Network Canada and Chatelaine predicted chickpeas—an inexpensive, versatile and plant-based protein source—will be among the top food items sought out by restaurant guests (in-person) and customers (takeout, delivery). Most operators should be able to adapt and get creative to add chickpea-based items to their menus. The two sources also predicted that snacking will replace meals (at least occasionally), so snackable items and sides may take off this year.

Food Network Canada pointed to sauerkraut as an example of a health and wellness food item that may see a boost in popularity and demand due to its probiotic and gut health properties. The source also predicted that coffee and coffee-based F&B items will get a lift in 2021.

Restaurants Canada predicted that comfort food, popular throughout 2020, will remain in high demand. However, 2021 will bring in an interest in elevated riffs on comfort food classics. Citing specific examples, Restaurants Canada suggested Pad Thai French fries and Pulled Pork Mac and Cheese. The Canadian food industry association predicted that interest in and support of Black, Indigenous, and People of Color (BIPOC) cuisine, flavors and businesses will continue through 2021.

All three sources listed plant jerky as food item to watch in 2021.

What else should be in store for this year? Operators embracing first-party or so-called “last-mile” delivery to grab their share of the orders of this year’s trendy food items. Platforms such as Lunchbox, Olo, ChowNow can provide operators with the ability to own delivery and therefore the entire guest journey in the new era of hospitality. It’s likely an operator’s current POS can be updated to “unlock” in-house delivery, which would then need to be supported by a delivery menu, delivery supplies, and staff training.

For more information about first-party and last-mile delivery, please listen to Bar Hacks episode 13 with “Rev” Ciancio, an advocate of keeping delivery and data in-house.

Image: Norma Mortenson from Pexels

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